سياسة الاستبدال والاسترجاع

We believe that pets are part of the family, so we strive to provide high-quality products with a clear exchange and return policy that ensures a comfortable shopping experience for everyone - General Terms Order Duration: The exchange or return request must be submitted within 3 days from the date of receipt of the order. Product Condition: The product must be in its original condition, unused, with all tags, labels, and original packaging. Invoice: The invoice or purchase receipt must be attached when requesting an exchange or return. Inspection: The product is subject to inspection by the store team to ensure it complies with the exchange or return conditions. - Exchange Policy The customer can request to exchange the product for another product or a different size within the specified period. After receiving and inspecting the product, the exchange process is confirmed and the replacement product is shipped. - Shipping Fees: If the error is from the store (completely different product from the specified specifications or a manufacturing defect), the store bears the shipping costs. If the request for exchange is due to the customer's choice, the customer bears the shipping costs. - Return Policy The customer can request to return the product within 3 days of receipt according to the mentioned conditions. After receiving and inspecting the product and confirming it meets the conditions, the amount is refunded via the original payment method. - Shipping Fees: If the reason for the return is a defect in the product or a store error, the store bears the shipping costs. In other cases, the customer bears the shipping and delivery costs. - Non-receipt of the shipment If the customer refuses to receive the shipment or does not receive it from the shipping company within the period specified by the shipping company for pickup and it is returned to the store: The customer has no right to claim a refund. If the customer wishes to resend the order, the customer bears all shipping and delivery costs for the resend. - Free Shipping and Weight In case of a free shipping offer, the maximum order weight is 20 kilograms. If the order exceeds 20 kilograms, the customer bears the full shipping and delivery charges according to the shipping company's rates. - Exceptions The exchange or return policy does not include the following cases: Customized or made-to-order products. Products that have been used, washed, or had their tags removed. Products that have been damaged due to misuse. Products purchased during special offers or discounts. - Contact If there are any inquiries or a desire to submit an exchange or return request, you can contact the customer service team via: WhatsApp: 966553587889+ Email: [email protected] And you will be responded to as soon as possible to serve you.